UPDATE: Eleni from Motorola Customer Service commented on the below review. I have read reviews where dealing with Customer Service via phone has been a huge pain, but I felt the process via email was pretty standard, and Eleni always responded to me within the day (sometimes within the hour). They asked a number of questions verifying the issue, I had to send the receipt and serial #, etc. I was happy with the Customer Service experience. If you do need to contact CS, I would recommend email over phone from what other reviews have said.
Stay connected to your baby wherever you are using the Hubble app on your compatible smartphone, tablet, or computer. Stream real time HD (720p) video of your home and receive motion, sound, and room temperature notifications to stay informed of what’s going on. The video is stored securely in the cloud, which you can access at any time on your compatible device and share with family and friends - depending on plan you are subscribed to.
No ordinary monitor, the Cocoon Cam lets you see your baby and a graph that shows breathing patterns on your smartphone. The camera watches the rise and fall of your child’s chest and sends an instant notification if something seems off. You’ll also get alerts when your child has fallen asleep, is crying or is about to wake up. Since the Cocoon Cam live streams the video and audio over WiFi, you can watch your baby from anywhere.
This monitor is known for its zoom lens, included in the box, that lets you see your baby up close even if you have to position it farther away from the crib. You can use the monitor to remotely adjust the camera, and you don’t have to worry about plugging the monitor in overnight—it can sit on your nightstand for up to 10 hours in the power-saving mode (similar to sleep mode on your computer, but it still provides sound monitoring while the display is off) and up to six hours with the display screen constantly on.