This video baby monitor is under warranty for one year. In case you have questions about setup, the warranty or general use, customer support from Motorola comes in several forms. The website has a product-specific FAQs page along with email and social media support so you can connect with a customer service rep. If you lose your printed manual, you can find a downloadable PDF on Motorola's website as well.
UPDATE: Eleni from Motorola Customer Service commented on the below review. I have read reviews where dealing with Customer Service via phone has been a huge pain, but I felt the process via email was pretty standard, and Eleni always responded to me within the day (sometimes within the hour). They asked a number of questions verifying the issue, I had to send the receipt and serial #, etc. I was happy with the Customer Service experience. If you do need to contact CS, I would recommend email over phone from what other reviews have said.
"I love this system and how it allows us to monitor the baby so well! The cameras are easy to install and set up with Wi-Fi and you can mount the cameras over the crib. This allows a full body view that a lot of monitors can't offer. The clarity of the picture (that you get from an app on your smart phone) is amazing and the automatic night vision mode makes seeing baby any time of the day simple--you can check on baby anywhere your smart phone is. I love how versatile this system is and that we can move the cameras anywhere--which means we can use them after baby is out of the crib. It's a great investment for any family and I highly recommend it."
Being a new parent is an exciting and occasionally stressful journey into uncharted territory. There are so many things to learn about your baby and all the different products you need to keep your little one happy and healthy. One of the most important and expensive purchases you'll make when you're outfitting your nursery is buying a baby monitor.
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The Nanit couldn’t be more perfect for analytical types. The camera—when placed just so—uses computer vision to watch your baby’s every move, and then tell you what it means. You get a notice on your phone, which acts like a handheld monitor, when your child is awake, acting fussy or has fallen asleep. The Nanit also assigns a sleep score to each night based on how many hours your child was actually crashed out. Other stats include how many times you went into your child’s room and how long it took for your little one to fall asleep. Because the Nanit streams live video and audio to your phone, you can also check in on your kiddo when you’re away from home. It also has a nightlight and temperature and humidity sensors.
But not all of the tech has been figured out just yet. Namely, the spectrum of video quality between makes and models is massive. Overall video quality ranged from murky postage stamp, to crisp, HD signals—even on models that cost more than $200 and were filming in daylight! At night, almost every camera we tested used infrared bulbs (light that’s bright to cameras, but invisible to the naked eye). Paradoxically, because of those powerful LEDs, you often get a better picture quality by setting a camera to night mode during the day—especially in a shadowy room kept dark for a napping baby.

The features we focused on were those we thought either increased the performance of the monitor or made it more user-friendly for parents and increased the odds of getting good quality sleep. We looked for monitors that have sound activation that keeps the parent unit quiet when the baby isn't crying, so parents can potentially fall asleep faster because they don't have to listen to white noise. Some of the monitors were so loud, even at low volumes, that the white noise might keep light sleeping parents awake; this defeats the purpose of having a video product to begin with. We also liked the models with screens that automatically "wake" and/or go to sleep.
Interchangeable Camera Lenses: Some of the newest baby monitors have interchangeable lenses to best suit your baby's room. If you have the camera positioned close to the baby, like on the edge of the crib or on a nearby dresser, you might prefer the wide angle camera. If you have the camera positioned relatively far from the baby, like on a bookshelf on the other side of the room, you might prefer the regular narrow angle camera. Flexibility is nice, particularly if you end up rearranging the room or have to move things out of the reach of a growing menace.
Don't make the same mistake I did! We have the MBP36S baby monitor that we purchased in 2016. I dropped the parent piece into the bath tub and needed to replace it. So I came here and bought the same monitor, same model number, to replace my water logged version. After trying to pair the device with our existing cameras, I had no luck. Called Motorola and they tell me that the new version of this monitor (same exact model number) isn't compatible with the previous models. They're only compatible with the new version. It got even more confusing from there...He said there's still older versions for sale and you can tell the version by the model number on the inside of the device under the battery. SO moral of the story is, there's no way when buying this monitor to know which version of the MBP36S you're getting. So if you're buying this to work with additional cameras, proceed with caution. Motorola - you really should have just changed the model number. Problem solved.
Looking for a baby monitor? Your search can stop here. Stop spending money on baby monitors. With this free app, you can turn your phones into video monitors with live chat, motion detection, and night vision features. Caregiving is hard, especially when you are caring for a baby, a toddler, an elder or someone with dementia. Take out your old phone and download the Caregiver Video Monitor app and you'll have all the features
This is the #1 best baby monitor on our list, and on many of the major baby product websites. It's the Cadillac (or Lexus?) of baby monitors and has tons of fantastic features. In our testing, we found the video display to be very high quality during both daytime and nighttime conditions. The audio was very high quality as well, and the two-way intercom lets you talk to your baby or sing them a little goodnight lullaby without getting out of bed. We also thought it had great range and good battery life when it's not plugged in. We took it into the back and front yards, without any issues with reception. Bells and whistles abound: this unit has the remotely adjustable pan/tilt/zoom camera, integrated two-way audio intercom system (just push the talk button), baby room temperature monitor, the ability to do digital audio only (screen off for nighttime), and encrypted wireless communication. That adjustable pan allows you to pivot the camera remotely up to 270-degrees left-right, and the adjustable tilt allows you to pivot the camera up to 120-degrees up and down. Super convenient when the camera is positioned close up and your baby moves to the other side of the crib, or the camera gets accidentally bumped or repositioned during the day. The Infant Optics DXR-8 video baby monitor is also expandable up to 4 cameras to place in various locations in your home, and you just press a button on the receiver to toggle between the various camera locations. You can't see all of them at once on the screen of the handheld monitor, but it was easy enough to toggle through the different camera feeds. We also found that the menu is very user-friendly and it's easy to take advantage of all the advanced functions. But you will pay for all this greatness, coming in around $165-175. There is also a relatively inexpensive add-on wide angle lens (see the wide angle lens here) that gives you a much wider viewing angle (170-degrees, which is nearly the same angle as your eyes) to accommodate up-close scenes (like if you place the camera along the edge of the crib). Overall, this is a truly excellent, highly reliable baby monitor with some great features, a great reputation, and is the perfect trade-off for screen size versus portability and battery life. The parents who tested this baby monitor for us fell in love with it, and all had great things to say in their reviews, including its reliability, quality, ease of use, and the accuracy of the temperature display. We definitely can't say that for all of the baby monitors on this list! There is only one con that we found with this baby monitor: an audible beep when you turn the unit off (only on the base unit, not on the camera), which might wake your partner when you quickly turn the unit on/off just to check on your baby in the middle of the night. But that's pretty minor and only one of our testing parents brought it up in their review. Also, according to our Facebook followers the newest version no longer has that beep (we're getting a new testing unit now). In our opinion, this baby monitor passed our testing with flying colors, and we think it's worth every penny! Interested? You can check out the Infant Optics DXR-8 here. Want something about half the price with fewer features? Check out the earlier version of this baby monitor: the Infant Optics DXR-5, also a great option for a little less cash.
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