UPDATE: Eleni from Motorola Customer Service commented on the below review. I have read reviews where dealing with Customer Service via phone has been a huge pain, but I felt the process via email was pretty standard, and Eleni always responded to me within the day (sometimes within the hour). They asked a number of questions verifying the issue, I had to send the receipt and serial #, etc. I was happy with the Customer Service experience. If you do need to contact CS, I would recommend email over phone from what other reviews have said.
Reviewers note that this camera is easy to set up and has a host of useful features. The picture quality is top-notch, according to parents, but many say there is a few second lag time between the camera and video. Overall, this WiFi video baby monitor is a great investment if you’re looking for an Internet-connected product with ample additional features.
The Infant Optics DXR-8 has a superior battery life to any of the other video monitors we tested, as well as a simpler monitor interface that’s more intuitive and easier to navigate than those found on competitors. The range, image quality, price, and many other features are comparable to the best competitors. Other good qualities include its basic but secure RF connection, and ability to pair multiple cameras, but those are features common to several other baby monitors. Every baby monitor has its share of negative feedback, but in more than 10,000 Amazon reviews, the complaints about the Infant Optics are relatively mild.
From a pure imaging standpoint, night vision is vital for watching your baby sleep from another room, and is standard for most baby monitors. Motorized pan and tilt (which lets you swivel the camera from afar) isn't quite as common, but is very welcome if you have a toddler and want to scan an entire room. High-definition is a nice plus, but you don't need the highest-resolution sensor to keep tabs on your baby—most of the monitors we test use 720p cameras rather than 1080p.
The range of a product can make or break whether or not you can use certain options in your home. Depending on the distance from your room to the baby's nursery and the construction of your home or interfering appliances, you could be limited in your options of what will work for you. If your house is large or has more than a handful of walls between the two room, you'll be stuck with a Wi-Fi option only (assuming you have Internet). If your home is smaller or has fewer walls, then you'll have more options. Many of the wearable movement choices work in the baby's room and are not dependant on communicating with a parent device. However, if your room is out of earshot, then you'll never hear the alarm go off making the unit virtually useless without a sound monitoring addition. Choose your product carefully if you think the range will be an issue and purchase from retailers like Amazon that have a generous return policy. Also, don't let it sit in the box, try it out right away and send it back immediately if it doesn't work in your space. Do not rely on the manufacturer's range claim, as we have found these claims to be wildly inaccurate for many brands during our testing.
Video, Audio, or Both: First-time parents are suckers for high-definition, night-vision baby monitors where they can pick up on exactly how their child’s chest is rising and falling. You will do this dozens of times a night. Past the Sudden Infant Death Syndrome-scare age, you may just want an audio baby monitor (which a lot of video ones double as), because you’ll know an “I’m hungry” cry from an “I lost my sock” whine.
If all you want is a no-fuss audio monitor, the Bump and Baldwin both recommend VTech’s DM221 audio monitor, which consistently garners a lot of accolades. Using digital audio technology, the DM221 offers clear audio transmission and eliminates the crackle of analog models. A two-way intercom allows you to talk to your baby, while a five-level sound indicator can visually alert you to cries from the other room. The transmitter also features a soft night-light for your child. And don’t sleep on its compact size, which makes it perfect for travel.
The Infant Optics DXR-8’s interchangeable optical lens, which allows for customized viewing angles, truly sets this monitor apart. It gives the option of focusing in on a localized area or taking in the whole room. Couple that with the remote pan/tilt control and night vision and you’ve got a monitoring system that not only grows along with your baby, but one that can be adjusted to follow her around the room as she plays. Parents can calm their baby with the two-way talk feature and monitor the temperature to make sure the baby is safe and secure.
But, for many parents, a baby monitor is a part of daily life. A baby monitor gives you a camera and/or microphone near the crib, and a separate rechargeable parent unit (aka, a monitor) that connects wirelessly and can travel with you throughout the house, either working while plugged in or running off its battery. It's nice to see your children in bed, dreaming happily, sleeping in adorable new positions, cuddling with animals, and generally doing okay.