UPDATE: Eleni from Motorola Customer Service commented on the below review. I have read reviews where dealing with Customer Service via phone has been a huge pain, but I felt the process via email was pretty standard, and Eleni always responded to me within the day (sometimes within the hour). They asked a number of questions verifying the issue, I had to send the receipt and serial #, etc. I was happy with the Customer Service experience. If you do need to contact CS, I would recommend email over phone from what other reviews have said.
If you opt for a Wi-Fi video baby monitor, you'll need a strong internet connection, because if your internet fails, so does your baby monitor. These baby monitors operate like your average smart home security camera from Nest, Canary, or others. You connect the camera to your Wi-Fi network, and then you can access live video anywhere on your computer, smartphone, or tablet. Many of these types of cameras offer encryption and other high-tech security features.
General Usability: This one is two-fold. First we wanted to make sure each monitor could perform under bright, dim, and no light; and pick up even the faintest sounds. Then we looked at how easy it was to use the monitor. Could we adjust the screen brightness, or were we going to be half-blinded when we picked it up at 1AM? Was the monitor voice-activated, or does it pick up white noise in the background? How sensitive were the alarms, and did they sound like a baby-waking screech or a soft ping?
All of the products in our review have features for convenience and overall function, but some also offer features for fun or additional information. All of the products have night vision with sensors for automatic adjustment with light changes, and all offer 2-way communication with baby through the camera. Some of them come with lullabies, and others have nifty temperature and humidity sensors. Overall, whatever you might be looking for, or never knew existed but now want, can probably be found in the products we tested.
Instead, baby monitors offer more options for letting you know when something might be wrong at that moment. Temperature and humidity measurements are common among high-end monitors, along with alerts and notifications for when movement or a lack of movement is detected. The Baby Delight 5" Video, Movement and Positioning Monitor, for example, includes a pendant sensor that monitors your infant's movement and breathing patterns, letting you know if it gets too quiet or still.
With a dedicated baby monitor, push-to-talk capabilities will usually be integrated, as well as the ability to record and share still images and video clips (even if some monitors require a subscription to do so). Baby video monitors will also usually have built-in music files that you can play to soothe your child. Just the ability to pan and tilt the camera — the Nest has a fixed 130-degree wide-angle perspective — means you can follow your kids wherever they scamper.
If you aren't interested in having a video baby monitor, the VTech DM221 is the very best audio-only monitor you can buy. You can listen in on your baby or get vibration and light-based alerts when the monitor is in silent mode. The five LED lights indicate the level of sound so you can tell whether your baby is cooing quietly or shrieking for mom and dad.
At the end of the day, if all you want is a no muss no fuss monitor that most parents will be able to set up and use quickly, then either Wi-Fi option will work. However, if you just want to plug it in and have it work without the need to learn something new, then the award-winning Philips Avent SCD630 or the Best Value, Levana Lila, will get the job done simply and fast. The cheaper price tag and simplicity of fewer buttons (easier to use) on the Levana Lila make it a great option as a secondary monitor for Grandma or travel.
You start running into problems when you download the third-party app that allows for monitoring via your mobile phone. In theory, this should add all sorts of features, like push notifications, motion and audio sensing, and video recording for later viewing. And Motorola would be one of the only companies offering both a base station and app. The problem is, the app's connection is so intermittent, I could barely even try out those features, let alone use them with any sort of consistency.
If you want to be as streamlined as possible and happen to have extra Apple devices hanging around, the Bump recommends the Cloud Baby Monitor app, which turns your iPhone, iPad, Apple TV, Apple Watch, and even your laptop into a secure Wi-Fi baby monitor. Use one device in the nursery as a camera, then have high-quality live video and audio transmitted to a secondary device, or even a third or fourth. Using the “parent unit,” you can talk to your child through two-way video and audio, turn on lullabies or white noise, and adjust the night-light on the other side. The app will also alert you to any noise and motion occurring in the other room.
The Nest Cam isn’t a dedicated baby monitor, but an all-around home protection device. Besides aiming the camera at the crib, you can also use it to keep an eye on the nanny, the dog or your empty home while you’re away. The video camera can be set up anywhere, and you can watch the live streaming from your smartphone. It also has two-way communication so you can soothe your little one to sleep, even if you’re offsite. If the device senses motion or sound, it’ll send a phone alert or an email to you. Missed what happened? From the app, you can view photos of any activity that took place over the last three hours. (There are Nest Aware subscriptions available that provide access to 5, 10 or 30 days of recordings, for $5, $10 or $30 a month, respectively). The picture quality is super sharp, too.
Sound devices relay what is happening in baby's room via sound only. A great sound option is quiet unless the baby is making noise so that you won't be disturbed by white noise or constant static. This basic monitoring type can be all you need if your goal is being alerted when your baby is crying and needs your assistance. This style can be elementary with sound only like the V-Tech DM111 or it can have bells and whistles like a nightlight, 2-way talk, lullabies, and mic sensitivity adjustment features like the Philips Avent DECT SCD570/10. Most parents can get by with a sound only device as it provides the information you need to determine if your baby needs you or not.
The camera, which is the most elegant looking of the testing group, sits on a magnetic base that unfortunately cannot be mounted on the wall and must sit on a surface. The camera itself cannot be tilted or panned. It can only be adjusted manually within the concave base—meaning it can be pointed downward, at least a little bit, but its wide-angle lens lessens the needs for dramatic angle adjustments. The unit also include a “privacy mode” where the decorative cover can be rotated to block the camera and signal it to not record any audio or video.
In terms of bang for your buck, it’s tough to beat the Babysense. For less than $100, it comes loaded with bells and whistles more commonly found on higher priced models. Not only does it boast a 2.4-inch HD LCD color screen with infrared night vision, pan/tilt, and 2x zoom, but it includes two-way talk back, a sound activated ‘Eco’ mode (the screen stays off) to save battery life, 900 foot range (with out-of-range warning), and an in-room temperature monitor that sends alerts if it gets too hot or cold. It uses 2.4 GHz FHSS wireless transmission for security and even comes with both a built-in alarm/nap timer and lullabies.
If that's all this multi-function device did, then it would still be worth its price tag. But REMI does more yet. As your child gets older and can begin to manage his or her own sleep schedule, REMI helps the kid out by serving as a sleep trainer. You can program the time that your child is allowed to wake by having REMI wake up at the appointed hour. And to calm and soothe a child, you can use this Bluetooth enabled device as a speaker, playing music or talking to your child via REMI app connection.
Its parent display unit is the smallest we tested, with a screen only 2.4 inches wide, but the video quality was among the best. By comparison, Infant Optics’ bigger screen didn’t offer a better picture, and our Motorola model had an obvious two-second delay — even when we took it off WiFi and used its direct signal mode to rule out connectivity issues. The differences are slight, but we were impressed that the HelloBaby could keep up with monitors twice its price.
Historically speaking, baby monitors and wireless video systems have been notorious for indiscriminately sharing radio frequencies with other gadgets, meaning neighbors might have been able to eavesdrop on the things going on inside your house. Modern-day video monitors are smart enough to find the best frequencies to avoid interference and encrypt the signal from camera to monitor for standalone units or camera to router to online for smartphone-based monitors. Almost every model supports the option to add a second camera if you’d like to monitor another room, too.
There is so much potential with the Netgear Arlo, providing some excellent features in an adorable package, with awesome versatility and compatibility with Alexa systems. We were excited to test it out, with our anticipation being a little tempered by some of the negative reviews online. Let's start with all the amazing features of this wifi baby monitor. First, it has air quality sensors including nursery temperature, air quality (VOC levels), and humidity. Second, it streams in high definition (1080p) digital video and you can access the video from anywhere in the world with an internet connection (like all of the wifi baby monitors). Third, it works with Amazon Alexa and Apple HomeKit, providing some great versatility for smart homes. Third, it automatically records and saves (in an encrypted cloud storage) the past 7 days of video footage, which is awesome for being able to go back and see what happened a couple days earlier, and there's no subscription cost for that included plan. It also comes equipped with a night light and speaker so you can play lullabies to your baby during nap time or the night. Did we mention how adorable it is with its cute bunny ears? Sorry, we can't resist. It also has a couple other amazing features worth mentioning: it has a rechargeable battery in it just in case the cord gets pulled out or you want to temporarily reposition it somewhere else in your house, two-way talk, automatic alerts sent to your smart phone for sound or motion, local streaming just in case your internet goes down, white noise sound machine option, super clear night vision, a decently wide angle camera, and an adjustable camera head (move up/down to point at the crib) and remote zoom. So that's basically everything you could ever wish for in a smart baby monitor, and maybe more than you ever thought of! So there's so much to love about this monitor, but unfortunately, the system fell short of our expectations during our hands-on review. Like some of the other wifi baby monitors, it can be very delayed in making a connection, and it can get really laggy at times (even when you're on the same network as it). But in addition to those annoyances, we found that it would often disconnect without reconnecting in the middle of the day and night, and there was no apparent solution offered by Netgear (even after updating the firmware). It got really frustrating really quickly, especially since it was really fantastic when it wasn't having any connectivity issues. Pretty disappointing, but our fingers are crossed that Netgear will fix their software soon and fix these limitations. Overall, it has a truly unmatched feature list and when it's working you will absolutely love it for all its features; but when it's not working, and unfortunately that is frequently, you'll get really frustrated with it!