UPDATE: Eleni from Motorola Customer Service commented on the below review. I have read reviews where dealing with Customer Service via phone has been a huge pain, but I felt the process via email was pretty standard, and Eleni always responded to me within the day (sometimes within the hour). They asked a number of questions verifying the issue, I had to send the receipt and serial #, etc. I was happy with the Customer Service experience. If you do need to contact CS, I would recommend email over phone from what other reviews have said.
Clarity of Daytime and Night Vision: When wireless baby monitor systems with screens were first introduced onto the market they used somewhat outdated display technology that made for a grainy, distorted and often unreliable picture. Newer baby monitors use a liquid crystal display similar to the ones used in your smart phone and other consumer electronics, so these HD video baby monitors tend to have very nice color contrast and high resolution, and are also substantially more reliable. All of the stand-alone baby monitors we list above have high-quality displays, and we do not recommend some of the relatively old fashioned ones that can still be found on the market. Of course, night vision doesn't use color - so the display will be either grayscale or show a slightly green hue. That's important to keep in mind before you try it out for the first time; not even military special operations have color night vision, so don't expect anything amazing, even from the best baby monitor!
When it comes to baby’s safety and security, you won’t settle for less than the best, and you want something tried and true. So we’ve gone straight to the source and included product reviews of some of the top-rated baby monitors from real-life moms, so you can find out how they liked their monitor before making your purchase. Check out what the moms of The Bump Baby Buzz Club are saying about their favorite baby monitors!
Ease of use may not seem like a big deal because once you know how to use something, it won't seem that hard, and after you use it for a while it can feel intuitive even if it isn't. However, with this type of product, there can be a learning curve depending on what kind you choose and how many features it has. While the dedicated monitors were plug in and go options that even grandma can manage, some of them took a little more skill to navigate and learn. The Wi-Fi options, on the other hand, do require some knowledge of technology and the way apps work. With all of them, you will need to set up the camera with your computer or another device, and you will need to set up an account and be able to manage things like Wi-Fi passwords and various settings inside the application. While this may seem like no big deal to some parents, it could be challenging for those that are less tech-savvy.

This is a nice new addition to our best baby monitor list, with some nice advanced features that make it quite a bit more than just a baby video monitor. Unlike the Infant Optics, this wifi baby monitor uses your own smart phone rather than an external screen. This is just like the popular wireless security cameras you can setup around the house and watch on your smartphone. So instead of walking around the house with a baby monitor screen, like from your bedroom to living room and kitchen, you can simply fire up the app and see what's going on instantly, no matter where you are. In the bathroom? No problem. Out on a date night and want to check in on what the baby sitter's up to? No problem. Just open the app on your phone (Apple or Android) and it will connect to the camera in just a couple seconds and show you a live streaming video feed (with audio) of your sleeping baby. In our testing, we thought the video quality was very good in both daylight and night vision conditions. It was the 720p high definition that helped with clarity, though the wifi video feed did become a bit choppy at points when testing on a network other than our home wifi. That's not surprising, and is just like any other live streaming video. One cool thing about the app is that we could minimize it and still have the audio playing, so you can hear everything from your baby's room while doing something completely different; in that regard, it operates a bit like a music player (iTunes, Spotify, etc). Installation of the system was pretty easy, though a bit more involved than others because of its unique features. First, you install the app on your phone and register with Cocoon Cam. Plug in your camera and use the app to scan the QR code on the back of the camera. That will get the camera and your app working together. Then, you need to mount the camera on the wall of the nursery, about 5 feet above the baby. Don't try to put it on a dresser or edge of the crib. Mount it on the wall so that it's pointing down at your sleeping baby and can see all 4 corners of the crib; we found that installing it correctly was the most important aspect for getting it to work reliably. If you don't have wifi, the camera can also be plugged into your router with an ethernet cable (they provide a short one). OK, so now that it's up and running, and assuming you've installed it per instructions, you'll be able to take advantage of its awesome features. First, the system has an awesome breathing/activity monitor that will let you watch your baby's breathing patterns. It uses infrared light to track the rise and fall of your baby's chest to monitor breathing and activity. Second, for peace of mind, it can send you little alerts when things change, like breathing has slowed or sped up. Correct baby camera placement is critical for these features, so make sure to follow instructions. The way it works is that your video feed is streamed live to the Cocoon Cam cloud where machine learning algorithms securely process the video and assess breathing, and then that information is streamed continuously to the app on your phone. It worked surprisingly well given the complexity of the data streaming and analytics. We did get some anomalous readings in our testing, but mostly when the baby camera wasn't correctly installed above the crib, so it wasn't in clear view of the baby. It also didn't work well when our baby was sleeping on her side, or when her lovies were strewn across her back in random ways. It did work impressively well as a breathing monitor, even with a swaddled baby. Third, the system allows you to download and review videos and activity data, which is a nice touch. Finally, the newest version of this baby monitor includes cry detection, which works reasonably, but we had some false alarms with other noises. So this video baby monitor provides some advanced functionality for parents interested in monitoring their baby's breathing activity and having the flexibility of using their phone as a screen. If you're just looking for a video monitor that uses a phone app, but without the breathing monitor capability, check out some of the other wireless wifi options such as the Nest Cam or Lollipop. We're not completely certain it has the accuracy of a mat-based breathing monitor, and the reliability of the breathing status indicators wasn't perfect, especially if the camera isn't perfectly installed. And no remotely controlling the camera angle (pan, tilt). So overall, this is a great baby monitor, and we're really impressed with how Cocoon Cam's newest model performs, and the feature list is really extensive. Interested? You can check out the Cocoon Cam here. 
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