UPDATE: Eleni from Motorola Customer Service commented on the below review. I have read reviews where dealing with Customer Service via phone has been a huge pain, but I felt the process via email was pretty standard, and Eleni always responded to me within the day (sometimes within the hour). They asked a number of questions verifying the issue, I had to send the receipt and serial #, etc. I was happy with the Customer Service experience. If you do need to contact CS, I would recommend email over phone from what other reviews have said.
General Usability: This one is two-fold. First we wanted to make sure each monitor could perform under bright, dim, and no light; and pick up even the faintest sounds. Then we looked at how easy it was to use the monitor. Could we adjust the screen brightness, or were we going to be half-blinded when we picked it up at 1AM? Was the monitor voice-activated, or does it pick up white noise in the background? How sensitive were the alarms, and did they sound like a baby-waking screech or a soft ping?
Many baby monitors actually work against the very thing you need them for most: getting some sleep! Whether you’re sitting up at night staring at the screen or pressing your ear to the speaker to see if you can hear anything, a lot of available monitors require your full participation. Not the Owlet Smart Sock 2. This smart monitor actually helps you reclaim hours of much-needed sleep as a new mom. Instead of studying a screen or jumping up every five minutes to check on your baby, this tiny device gives you hard proof that your baby is still OK in the next room.
The handheld unit's 5-inch screen is the largest in our review, complementing the camera's wide-angle lens. However, its resolution is the same as smaller units, so the video quality, while acceptable, is poorer. Also, you can't move the camera remotely, a feature you may not use if you only watch your baby as they sleep. The Wide View 2.0 makes up for its video quality with a user-friendly design. It only takes a few minutes to set up and a couple hours to charge the handheld unit. The handheld unit lets you adjust the volume and has an uncomplicated menu. This simplicity comes at the cost of common features – the Wide View 2.0 doesn't track room temperature, and it can't play lullabies through the camera unit. Because this is a simple video monitor, the battery lasted nine hours before it needed to recharge during our tests. The overall best baby monitor, the Infant Optics DXR-8, went 10 hours before shutting off, so this is a very good result. The Summer Infant Wide View 2.0's handheld unit has a limited indoor range compared to most other baby cameras – it’s good enough for most homes but insufficient in particularly large ones. Summer Infant offers a one-year warranty, which is average for video baby monitors.
Are you a Mac fan? If so, you’ll love the amazing functionality and ease of use provided by the Cloud Baby Monitor app—which turns your iPhone, iPad or computer into a monitor with just one download. At just $4, a fraction of the price of traditional baby monitors, the Cloud Baby app brings you a host of functionality at the touch of a button, including white noise, night light and lullabies—all controlled remotely. But what makes this the best baby monitor app is the high-quality and industry-standard secure audio and video monitoring capabilities.
With a 1,000-foot range and DECT technology, the VTech Safe & Sound Digital Audio relays sound with excellent clarity. Two-way communication offers a way to calm a baby when he or she is waking up or trying to fall asleep. It also includes a night light for late-night feedings. The digital display indicates signal strength and power/battery life. This monitor offers a full range of alarms when your baby wakes — audio, indicator lights, and vibration.
We prefer RF monitors to Wi-Fi, but if you’re seeking the latter, we don’t recommend getting the Ezviz Mini, the Palermo Wi-Fi Video Baby Monitor, or the LeFun C2, all of which Amazon reviewers report have connectivity issues, among other problems. We dismissed two other Wi-Fi monitors we tested—the Arlo Baby by Netgear and the Evoz Glow Baby Monitor—for being harder to set up than the iBaby Wi-Fi monitor. They were not notably better than the iBaby in some other way, and they share the other significant shortcomings of Wi-Fi monitors as a category.
We tested the range of the monitor in a four-storey house, with the camera in an attic room in the front half of the house. It stayed in range on every floor, with just two small blind spots that were both at the very back of the house. Of all the digital monitors we tested, this was among the top performers for range. Also, the warning sound when you are out of range is unmistakeable, so you won’t miss it.
We got our hands on this monitor in mid-2018 for testing. It's a wifi baby monitor, just like many other options on this list, meaning that it connects to your wireless router to stream a digital video and audio signal to your smart phone wherever you are in the world. What's unique about this Safety 1st wifi baby monitor is that it also includes a wireless speaker pod that you can place anywhere in your house so you can listen in on your baby when you don't want to turn on your smart phone. This is nice during the night when you don't want to turn on your bright screen, or when your phone battery is low and you need to recharge. And the speaker pod has a batter that lasts for about 10-12 hours, so you can easily bring it into different rooms. So that's a nice added feature. And there are some additional features worth mentioning. First, it streams video in high definition 720p, though we do point out that it's basically impossible to stream 720p in real-time to your phone unless you're on the same local network (i.e. if you're at home). But that limitation isn't unique to the Safety 1st, and any wifi monitor that appears to be streaming in real-time HD is likely buffering the video for several seconds before it gets to you (so what you're seeing is delayed). Second, we were impressed with the nice wide-angle camera (130-degrees horizontal field of view), which means that it's more accommodating if you want to position the camera closer to the crib. Third, you can set up movement and sound alerts and customize the sensitivity of the alerts on your app to make sure you're getting an alert when it's important but also avoiding too many false alarms. We liked that you can change the sensitivity of the alerts, and thought that feature worked pretty well in our testing. The auto-recorded 30-second clips were also a nice touch so you can see what was going on when the alert was triggered. Some other things we liked were that the night vision was pretty good quality, you can zoom in and out (but you can't pan or tilt) using the app, there's a two-way intercom so you can talk to your baby, and you can expand the system to multiple cameras that you can toggle between using the app (you can't view multiple cameras simultaneously, however). So how does this wifi baby monitor compare to the other top rated wifi monitors on this list? Well, there's some good and bad. Setup was pretty easy, so that's definitely good, though the owner's manual was a bit difficult to understand at times. And once we got it running, it seemed to stay up and running pretty reliably, so that's also a plus. Also, there's no necessary subscription to store the 30-second clips you record for 30 days in the cloud. So here are some things that we didn't like about this monitor: first, many times when we open the app on our phone, the live stream doesn't connect immediately - sometimes we would restart the app, and other times we'd just need to wait several seconds. That's frustrating when you just received an alert and go to see what's going on, but can't. Second, if your internet goes down you're basically screwed. Unlike the Nanit and Lollipop, it will not revert to streaming over your local area network in the event of an internet outage - so even if you're at home, you won't be able to use the app or otherwise view the video. Third, the camera has a bright little light on it, which we ended up covering with electrical tape. Finally, we found the speaker pod unusually difficult to use, and were disappointed that a charger wasn't even included with it (or maybe it was just missing from our box?). Anyway, so there are some really nice features and high potential for this to be a great baby monitor, but in the end we found several limitations that made it difficult for us to justify spending upwards of $200 on it (note that it's about $150 without the speaker pod). But we'll let you make that decision. Interested? You can check out the Safety 1st HD wifi Baby Monitor here.